SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Beautiful
Very long
very fast delivery and good product
Bracelet cool, thank you very much to the store, came in 15 days
Bracelet very pretty. Very fast delivery
All as the picture☺️ Póki what kąpę up and zmywam without removing, nothing śniedzieje. Is super. To EN szła OK 3 wks
Perfect, better than expected!!!!
The bracelet is beautiful, still pù lovely live! Arrived in 2 months, it would be better if arrived first, the store is very kind and friendly, I recommend the store and the goods!
It was almost 2 months. They threw it in the drawer. Quality is good. Everyone is happy. Seller cutie)))
Very Nice bracelet. But it doesn't shine as a silver, it turns quickly dark.
very good
Very nice bracelet.
If the product comes very well and quickly thank you very much.
The bracelet is gorgeous. Made very high quality. Lock is strong. Delivery lightning. The store is sociable. I recommend the product and the seller.
Like product
I loved it. it's beautiful and thanks for the gift. The order arrived very quickly
This Bracelet is very nice I love it thank you ELESHE
Great order. Beautiful bracelet. Thank you for the extra charm
I love all of them! Product description is accurate! Looks elegant! Seller responds all the time and very accommodating. Will recommend the store!
Class bracelet, only very tight unbuttoned
Preciosa
Excellent. As in the description
nie product. plastic charms but looks nice. i have a gift ..pink charms. thx
Conform to the photo I love thank you good communication with the store fast delivery I recommend the seller
Delivered quite quickly, 2,5 weeks. Item and size Corresponds to the written. came with a gift, it was nice to advise the store!