SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Another superb service from JinHui Store!, This is my 6th order from JinHui and as before, the quality of it's bangles is great with very good customer service & super fast shipment! Thank you!
A wonderful bracelet again. Sturdy and shiny, good size. I do recommend this shop.
The quality of the goods is very good. I ordered several bracelets at once. One of the models of bracelets was not available, which the store immediately notified me and promised to return the money. The money was returned. Seller recommend. The quality of the goods is very good. I ordered several bracelets at once. One of the models of bracelets was not available, as the seller was immediately notified me and promised to return the money. Money back. I recommend the seller.
Quality is good. The hand looks too bulky
Fantastic service & superb quality! This is my 4th order from JinHui Store for resale and the quality of its' products, service level and super fast delivery of 9 days is really exceptional and outstanding! My best supplier of fashion jewellery! A very big thank you from me! More orders coming your way!
What a beautiful bracelet. Super happy with it
Fast delivery! Good quality!
Price/quality-norms. You can only find fault with the hard glued "stone". If you do not look, everything is ok. Flew almost two months.
Beautiful bracelet Super thanks
Another fantastic service from JinHui Official Store! This is my 3rd order from this store & because of demand by my customers, I requested shipment as soon as possible and I received my stocks in 8 days! The quality of it's products, service level and shipping response is superb and makes JinHui Official Store my best supplier of fashion jewellery! A very big thank you from me!
Another superb service! This is my 2nd order from Jin Hui Store and their product quality is superb and service standards extremely high! Excellent service in terms of quality, shipping response and delivery. One of the very few stores who can keep their promise in terms of service, communication and quality. My order was delivered to me within 15 days! Will definitely order from them again! A very big thank you from me!
Ordered 12.05 received 31.05 in rb, which is very fast, the track was tracked all the way. The bracelet is very beautiful, like everything in this store. Description and photo matches. Another bracelet in the collection, my favorite store and my friends, i'm here a regular customer. I recommend the product to everyone and the store!!! Prosperity store!!!
The bracelet is cute, but very weak castle, either on the road damaged or marriage.
Good
Beautiful bracelet, I hope if it was smaller cuz I have tiny hand