SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
good
Corresponds to the picture
Bracelet is metal, silver color. On a thin wrist sits freely, dangles. Has an oblong shape, had to bend it a little to bring it closer to the round shape. Hook fastener is well fixed, does not fly off
Cool
These are pretty nice and just what I was looking for. I ordered 4 of the gold ones, the first one I tried on broke because that's just my luck so I guess just be careful with these lol. It broke in a way that I can still wear it, but one of the hook pieces broke off. I'll probably try to fix it. Also arrived way sooner than I thought.
I'm very satisfied.
Article conforme à la description
lovely earrings, don't hesitate buy.
Big disappointment for this bracelet, I ordered the 2 gold and silver. After 2 to 3 hours worn the color of the metal was already gone. In addition the delivery was very long.
bof
These are cute, just very fragile when closing.
Great!
The product corresponds to the description, liked, only went to kazakhstan (kostanaya) for a long time) was tracked.
The order was almost 3 months, but came. Broke immediately (((
It’s really nice bangles for such a less price . The store responded was fast but shuipingbis long . I wait 2 months to get in Amsterdam
Bracelet good
Not bad bracelets, but the quality of metal leaves much to be desired, very thin
It came 25 days before the mailbox. Without scratches, everything is fine :) there is a yellow shade, but still beautiful. On a small hand bolshevat, but does not fall off, i will wear, the goods are happy!
such a kind store.
Good buy and fast delivery!
I will feedback to him if there is wear after perfect, thanks store
Very cool and stylish bracelet.
lovely bracelet. just as pictured
I came to minsk for 2 months, of which a month lay at our customs. Whole, without scratches and defects. Tight, diameter about 22 cm.
Package to belarus came quickly, bracelet as in the picture!