SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Very beautiful and good quality. Love it. Fast delivery too. Thanks store
Very beautiful and quickly opened.
It is more beautiful than the photos. It was at flash deals buy 1 get 1 gift so I received it together with the little Angel ( the angel is not silver) . Thank you store, a great store
The charm is very good quality, all the pebbles are in place. As a gift there was an angel, not silver of course, but also of excellent quality. Sending as always very fast. Shop 5 with a plus.
The suspension is just magical, it costs 925 test. Very attractive design! The store is sociable. Package is fast
Pretty but the stones are very light in this one. They are very vivid in the others. It's still pretty though.
It's gorgeous. The blue is so vivid.
Gorgeous and vivid. The green is very nice.
Gorgeous. The stones are very vivid. Thank you
Everything is super! I'm delighted! Another 1 charm got as a gift
The order is received, everything corresponds to the description, as a gift promised charm angel, thank you. Everything is as always on the level. the little thing is miniature. Like all this store
Very nice actually. Seller very reliable recommended strongly. Fast Delivered 20 days to Italy.
Very beautiful. Interesting. I'm delighted.
Beautiful, recommend
Order 27.08.2019g. Received at the post on 12.08.2019. Fast delivery, for which thanks to the store.
Three weeks came quickly. They are beautiful and carefully made. The angel I got as a gift is not silver. I recommend the salesman
Really pretty, even the little angel received as a gift (against the Angel is not in silver). Received quickly: 12 days in France.
My girlfriend enjoyed a lot, thanks!
It is very nice, i have bought several vec is in es ta store and orders always arrive fast, the quality is good and the beautiful finishes and comes with a nice cloth bag
Perfect
the bead is beautiful, thank you for the gift
Super
Excellent pendant for the bracelet. I am very happy with the purchase. Many thanks to the store! Ordered 24.07.19 and came on 5.08.19
Very beautiful charm. I love it, opens on a magnet, packed very beautifully in a gift box, silver .. Shipping fast
Very satisfied!!!