SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
The bracelet came for two weeks, thank you very much to the store. Very beautiful and corresponds to the description.
On the hand was small
Goods consistent with the description, super quality and color. Appearance resembles original Pandorę. Recommend product and salesman.
Very stylish bracelet, on a thin handle. looks chic. the store 5 stars
Beautiful bracelet, fully matches the photo and description. On the hand looks very good, i recommend to buy.
The bracelet is beautiful, the quality is normal, thank you!
Very good quality
Just a super bracelet. I ordered 24/07 received 20/08. In java even more beautiful than in the photo. On my wrist 21 cm. buttoned norms. Also, the finger is loose. with the store did not communicate, there was no need. Order will not regret. Seller 5 ++++. thank you. I'm very happy.
Accurate
jest super
Beautiful and quality as described. Delivered within 1mes. Thank You
ok díky Milan
It came very quickly, ordered in early august, 21 already received, ordered size 19, there is a stock, if compared with the silver one next, the green bracelet glitters, very happy! I recommend!
bonita
Beautiful! But i thought it would look bigger.
The bracelet is chic, dressed and not removed, came on time, i really like the eye. Thanks to the store i will order more to myself and my friends.
This is certainly not real silver, but the quality is good
Excellent decoration, good quality, i'm delighted. As in the picture. Watch too with ali, class.
It's just like in the picture superb. It's very fast
I'm happy, thank you!
Very cool. I advise the store. Thank you very much
Excellent product, faster delivery than expected, wrap in good condition.
Beautiful
The product corresponds to the description. The store sent the goods quickly. The parcel came in 2 weeks!!! (very good indicator). Recommend!!!!
Very beautiful and quality bracelet, arrived quickly, thanks to the store, i recommend.