SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
thanks friend,i love it
Very good
Everything came very quickly awesome bracelet words no thank you very much good luck in business.
In ukraine came quickly, in 3 weeks, if not for ukrpost, it would be faster. very beautiful bracelet, i'm a little free, but full hand too will suit.
Nice
Always happy with this store and products.
Fast delivery in 8 days. Nice bracelet, a little light but very shiny. Complies with the description.
Bracelet cute as durable it is found.
Excellent bracelet, i take the second time. Very satisfied. I recommend. Thank you store!
It was 3 weeks before peter. Looks cool
Everything is fine.
Arrived super fast,looks great,very good quality,excellant value
Not a bad bracelet. Brilliant. Very light.
The product is very high quality, made beautiful, i advise everyone,
Bracelets are very beautiful))
The bracelet came a month. Quality for this money-fire! Chips and rubs are not present. Seller thanks!
The product is very nice.
I ordered 12 bracelets of multi-colored, it turned out that they are more beautiful than monochrome. All 12 came in perfect condition, without chips, all smooth, neat, locks work properly. No claims to the store. On the contrary, would be near, would kiss. So well done, all 12 bracelets sent different, one more beautiful. I am absolutely delighted, with great pleasure i put it 5 stars, it would be possible to put all 10. very attentive seller, sociable, the order was sent on the day of payment. Delivery to kazan 17 days. Now this is my favorite store, i will order goods here. I recommend this seller to everyone. Thank you, i love you!!!
The store, well done, the description is accurate, everything came safely and safely! Quality is excellent! The parcel was about a month. Otherwise everything is ok!
Received to complete satisfaction
the goods are received quickly, all qualitatively.
Cute bracelet. Pebbles are all in place. I hope it won't fit quickly.
Thanks
The bracelet is beautiful!
Duje krasivi))))