SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
It's beautiful and i arrive super fast
Beautiful charm, not large, does not twist like the original, but it looks not bad. Especially next to the original. Happy with the purchase. I took the stock. As a gift, a cute dog, (of course not silver) and a gift bag. Thanks to the store.
good.
Beautiful. It fits well. Good silver. Very happy. Reglo tb's charm came and it's very nice. 100% recommended.
Funny, as a gift sent a dog
5 star
Beautifully made identical as the picture
love it ❤❤❤❤
very simple nice equal to the photo store very attentive and fast shipping I bought here several times I like it quite
Cudna pszczółka
All very beautiful. Fast delivery recommend this shop and this salesman. Thankyou.
Very nice, gift another
Very cute
Very good quality, beautiful finish
Good little bee. All pebbles are in place, thin and elegant work. To st. petersburg charm reached in 12 days. Thank you store
Order didn't arrive.
Very happy with the charm. It's really nice and silver. In the ad it seems a little bigger but i like it even more in real than in the photo. I recommend it.
Very beautiful and very well made. Note that was made with care. Has the symbol silver printed as can be seen the pictures. Has a beautiful shine due to small stones adjustable. THE pendant dog came as offer but unfortunately not believe is silver because has the symbol printed… Hope not make me allergy because am allergic to all metals except gold, silver and titanium. Is not the first time buy this store and as always disappoints me due to fast delivery (about two weeks for Portugal), store's sympathy and the beauty of parts. Store, recommend.
perfect!
Thank you, wonderful charm!!!
Beautiful little charm with pebbles. Came very quickly. Quality at altitude, worth the sample s925. The store is honest. Sometimes if written gift and painted charm or bracelet is not silver, send a gift. I had as a gift charm only you.
It's beautiful! A little smaller than expected, but only a little. A very nice piece of jewelry for a very low price (given the quality). I really didn't expect an article of this price to be made this fine. My compliments to Bamoer!
The product seems small than then picture. But generally fair with the price.
Excellent charms. All edges are ground.
All compatible with description in 100% recommend :)