SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
It came quickly, i really like the bracelet, i order not the first time, everything was packed well :)
This time just impossible long delivery .. big minus for this!!
I order not the first time. Wore last summer without taking off. A bit of spraying. I ordered another one. Super
Beautiful bracelet! Thank you very much! :)
Very fast delivery, thanks!
Very quickly came the goods (12.06.2019 sent, and 23.06.2019 received). The bracelet is very cool! Three rings for fastening (15,5 cm, 19 cm, 22 cm). I really like it! I hope it doesn't.
It curls in a strange way but it looks nice
An excellent bracelet, thin elegant, as i wanted, there are no complaints about the quality.
Nice thing. Delivery is early. I recommend
The bracelet took itself on the leg, 21,5 cm. Color on amateur, very pink. Thanks to the store. I recommend.
Recommend. Order Lead Time 14 days :-)
Ok
Bracelets as always gorgeous, i order not for the first time, the store umnichka)
Before yakutia was a little more than a month, packed simply in a separate bag and a pup. Everything came whole. Gold certainly does not look like, but i wear a chain. Chain length 21,5 cm. In the photo on the right is a gold ring for comparison. Seller thanks
Bracelet very pretty, delicate Recommend
Beautiful pieces
I ordered the parcel on march 26 came on april 27 (ukraine, kharkov). Neat cute bracelet. The bracelet can be adjusted for three lengths, the photo shows the rings for the fastener. I recommend!
Super!!!! Thank you very fast I am very satisfied
Very cute bracelet. On the hand looks very gentle. Delivery less than three weeks. Recommend)
For the price the quality is amazing ! Super fast delivery. Recommended. Love it. The packaging was nicely done too and it comes with a velvet pouch.
Very beautiful
J aime. hyperbien tout es precis