SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Ordered 3rd of August, came 22nd of August (14 working days) to Ireland, items perfect and im very happy of delivery and charms as well, perfectly match to Pandora branslet, really recommend! And Will come back for sure, thanks a lot :)
Beautiful.
Delivery fast, charms beautiful! In general, as always, this store
Item was cracked and they refunded me
Delivery month. The only difference is that pandora is not written. Quality excellent
I highly recommend identical to the photo
Perfecto
Loved very quality, arrived in almost 1 month.
Lovely red colour with just the right balance of solid and opaque. Screws on. Stamped S925.
The order from the store was large. I liked the whole product. The beads are very beautiful. Fast shipping. I recommend the seller))
Of the same color
Nice, but I also gave you cargo money?
Super
As usually, everything is perfect. Thank You !!!
Got quickly, packed perfectly, in a set of gift bags, i liked everything very much, thank you!
Beautiful bead.
The picture looks more interesting than in life. Hope silver
The product is just like the picture. Amazing quality and surprised me how long i take to arrive less than 2 weeks waiting. I recommend it to 1000%.
Super
Very cute charm
12. 07.-ordered, 25.07.-received in st. petersburg. Charms are cool, let's see how they will be in the sock.
Beautiful are very glad! It will buy more from this store
Very beautiful charm. True, bigger than expected...
Thank you!!! This is the best store, i advise everyone. The store is super! I order here not the first time. I received my order 5 charms. All beautiful, quality at altitude! Still as a gift put 4 bags of branded. Communicate with the seller is very nice and easy. Answers all questions, helps in tracking. I will order more!!!
As always. Just super. Seller cool shipping fast. cute bags as gift. thanks.