SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Bracelet is beautiful. Prettier than the picture. Came in two weeks. Definitely still buy u this store
really beautiful, a little stiff, but it gets looser witj usage
Prześliczna bracelet. Fits perfectly. First time zamawialam-19 cm (think that is not my last purchase). Well packaged along with packaging for it. Fast shipping. Recommend salesman.
Very beautiful bracelet
Simply beautiful
Items are fine and good as always. The bracelet will expand for one cm and that is why I order this second piece with smallest length. The rest of the charms are fine and looks to be genuine silver.
Came within 1,5 months
Time delivery 15 days.....divin !!
Hryvnata e a lot of hubava. The abdication on the descriptionand the bottom is not on the store with a double price of "original" products on pandora. The sale was very courteous, not even paying attention to the coupon was not seen, but the small man was allowed to leave it. For nose1 of the gray, the hryvnata did not send an alert to the rkata, which honestly happens to be different from the gold and silver. Preporchvye! Crumble and crumble and figures for the hryvnat from eating selling.
The order came very quickly, the product corresponds to the description, the track was tracked, the store recommend. I will still order from this seller.
This bracelet and perfect consigliò this purchase and store and the best of Ali regarding the Gioeli in silver.
The bracelet is qualitatively executed. The clasp is reliable, tightly opened and closed. All pebbles are in place.
Not all the charms fit, as the diameter of the bracelet is large and because of this minus the star, and so everything is ok. More, according to the joke, i made 2 orders in this store, i made them with pleasure in 8 days. Came first the biggest and later made) the first is still waiting And also kst, absolutely the same bracelet can be bought in pandora, but for 6 k)
The bracelet is very beautiful!!! Thank you store!!!!
Gorgeous bracelet! I agree, harsh, but with time must pass. Excellent lock, well holds. Inside the lock there is a sample of s925. On the wrist 15,5 cm took 18 cm, the filling will be partial. I plan to buy and size 19 cm, i liked the bracelet. Shipping 16 days to st. petersburg, track tracked. Shop thank you! 10 *****
Excellent, wife is happy!
Good
Beautiful!
Bought many times, times which also satisfied. Item send by Singapore Post to fast. Advised to buy
Very fast shipping - order 28.03, send 30.03 and received 10.04 :) Bracelet is very beautiful. My wrist is 15cm, I ordered 17cm, but the whole bracelet has got 18cm, but it fits well and I have place to put lots of charms :) Thank U store ❤
Excellent quality, beautiful!
Excellent quality! Very satisfied with the purchase. Thank you very much!
. foarte frumoase
Wife liked
The bracelet is chic, came quickly, the buckle is reliable