SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bracelets And Charms Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://braceletsandcharms.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Cool
Lovely product arrive super fast happy with purchase i recommend the store
Great!
The decoration came neatly packed, safe and sound! Fully correspond to what is in the photo.
excellent quality. the colors are are not as vibrant as the picture but still a really cool bracelet. like the three sizes option.
Cool bracelet, really liked, thanks to the producer!!!
Stones on the bracelet, slightly darker than in the photo. And so everything is fine!
fast accurate
looks great!
A bit on the small side and I have a small wrist. The stones are unpolished but very beautiful. I really like all the inclusions, gives character to the stones.
Very nice
Very nice and good finish, the material that makes it is of quality
Wonderful :) Thank you
Beautiful same as the photo
Hi these bracelets are exactly the photo i liked very much. Thank you
Loved the bracelet, is just like imagined, thank you
As in the photo. The bracelet is cool, the pebbles are very beautiful each and well matched in color together, but the button clasp is stupid, as if from a children's skirt, i hide it between the turns of the bracelet. I have a thin wrist, but three turns tight, and two turns are too loose. I hope the strap will soon stretch. Quite strongly smells of leather from straps, to which stone beads are tied, but the smell is more pleasant. Delivery days for twenty days from the moment of order to moscow, russia. The order was tracked all the way. Seller highly recommend.
Awesome bracelet, really liked, only the smell from the skin cord, but i think it will quickly fade. And the order came quickly!! Recommend!!!
Very beautiful! Exquisite natural beads
Reliable and professional Seller!
Bracelet very beautiful! Thank You
Stones are smaller than I thought, but it is so beautiful!
Just beautiful. As the image shows
Love this beautiful bracelet,worth the buy!!
Very beautiful bracelet. The full hand will be small. I came up perfectly. Came quickly. I recommend